Frequently Asked Questions

About the Company

Are you licensed and insured?

Yes! All professional movers who cross interstate lines must be registered with the U.S. Department of Transportation (USDOT) and the Federal Motor Carrier Safety Administration (FMCSA). We comply with all federal and state regulations and are fully licensed for both in-state and out-of-state moves:

  • IM-FL 2522
  • DOT - 2512576
  • MC – 871506

At Solomon & Sons, we offer standard insurance valuation and as well as replacement-cost insurance upon request. If you need help choosing between these options, we’d be happy to explain their differences and let you make the best choice for your specific move. We often recommend a 3rd party insurance vendor to properly cover the replacement cost of your goods. Our preferred 3rd party vendor for additional coverage is Bakers International insurance.

Are you a moving broker? Do you use subcontractors?

Solomon & Sons Relocation is not a moving broker; we are a independently-owned business that vets, hires, and stands behind our own in-house moving professionals. Instead of relying questionable subcontractors, we work with individuals we know and trust. We have an affinity for hiring veterans and offer services in Spanish, Russian, French, Hebrew in addition to English. You can read more about why you shouldn’t choose a broker on our blog here.

Keeping things in-house is what helps us control service and the successful outcome of every move. Being independently-owned also gives us the flexibility to offer the exact moving solutions you need at the best price possible. You can pick and choose from our full-service offerings so you get all the service you need without paying for those you don’t.

How do I move out of my condo or apartment? Does my building require a certificate of insurance form?

Moving out of or in to a high-rise building has its own special challenges, as high-density communities tend to have a lot of rules to keep everything working smoothly. Luckily our movers have the skills, training, and experience needed to coordinate an move of any size and complexity – including apartments and condos!

Ask your building if a Certificate of insurance form may be required. Many buildings or apartment complexes do require this form be provided by the moving company prior to allowing a tenant to move in or out. Our staff typically provides COI forms or Waiver of subrogation forms within 24 hours of your request. You can submit all COI requests anytime to COI@ssrelocation.com.

Do you provide moving services in other languages?

Yes! Members of our office staff and moving crew are multilingual. We offer services in Russian, Spanish, French, Hebrew, and English. We’d love to help you in whichever language you feel most comfortable to assist during any part of the move.

Who do I contact with questions?

We can be reached anytime during normal business hours at (844) 311-6632 or any general questions can be submitted anytime at Info@ssrelocation.com. We typically respond to all requests within 1 business day. You can also contact us through our website.

About Moving

How far in advance should I plan and schedule my move?

Long distance – Most long-distance relocations are typically booked about 30 – 60 days in advance. This does not mean that moves inside this window cannot be serviced. This simply is a standard for out-of-state moves.

Local moves – Many local moves are typically booked within a 30-day window of the requested move date, Please keep in mind that the end and beginning of every month are the most requested dates. Please remember to book in advance as our schedule typically fills up quick for the first and last week of every month.

International Moves – These moves require the most notice in advance, 60 days or more. To properly coordinate with the receiving country your goods are going to and as well as port and clearance regulations, we ask that when planning a international move you start the process with as much notice as possible.  

When is the best time to move?

The best time to move totally depends upon you. If you have complete freedom over your schedule, you’ll often get lower prices during the weekdays and off-months (October through March). You may also want to be mindful of the local climate conditions so that you can avoid extreme temperatures at origin or destination. We have convenient and flexible pricing options for long distance and local moves. Call us today to check out our rates for your next upcoming move dates.

Do I need an in-home estimate? Do you give in-home estimates?

Yes, it’s always best to get an estimate before committing to hiring your movers. That way, you’ll have clear expectations and understand what is and isn’t covered in your move. Solomon & Sons is happy to provide written estimates even for rapidly approaching moves. An in-home estimate isn’t always necessary, but are always free of charge. For more information, visit out blog: 10 Reasons Why You Should Obtain an Onsite Estimate Prior to Moving

There are many reasons why you should obtain an on-site estimate prior to your move. Failure to obtain an accurate estimate for your move can result in moving expenses that are much higher than you anticipated. If you are moving from South Florida, we highly recommend scheduling a free in-home estimate. If an in-home estimate is not possible, we can also provide a binding estimate of cost over the phone by one of our trained staff sales reps.

What is a binding vs. non-binding estimate?

Here are the key differences between these two common estimates:

  • A binding estimate provides a guaranteed price for your move; it is the final amount you’ll pay, regardless of whether your shipment ends up being above or below the original weight estimate. Binding estimates only cover items listed on the Table of Measurements; any additional items will require a written addendum and add-on charges.
  • A non-binding estimate is a cost estimate that is not guaranteed. The number is a rough (and generally accurate) estimate of what you’ll pay, but the final price will be calculated based on services provided and weight calculated on moving day.

To avoid confusion and frustration, it is very important to understand which estimate you’re getting from your moving company. Solomon and Sons provides free, no obligation estimates that are binding so there are no surprise charges at the end of your move. Please contact us for more information.

What happens when a consultant comes to my house?

When our consultant comes to your home, he or she will start by learning more about your move, including timeline, expectations, and preferences.
The relocation consultant will arrive at your home to perform a visual survey of your items. The consultant must be able to clearly see what is being moved to provide you with an accurate estimate. If you know of items that are out of view or will be eliminated, be certain to point them out to the consultant.

Together, we’ll discuss what level of service you prefer so you’re getting exactly what you need without paying for services you don’t need. The consultant will review your options for packing (including DIY, partial, and full-service), furniture disassembly/reassembly, furniture preparations, and storage needs.

Once the visual survey is completed, the consultant will calculate the weight, packing cost and any other charges related to your move to record everything in a written cost estimate. This will be the best way to accurately determine a cost for your relocation.

What packing options do you offer?

The short answer: all of them! Depending on your specific preferences and budget, we can provide partial packing (only for especially fragile, heavy, or difficult items) or full-service packing (for everything in your home). Unpacking services are also available which would include removing all the content packed in boxes and placing them into a designated area of your choice. Our moving consultants can help you decide which packing service is right for you. We also offer furniture disassembly and reassembly.

Can I pack myself?

Absolutely! We can provide professional packing materials like boxes and tape so that you can pack your own items as you see fit. We can also give you some tips on packing and labeling to make things easier on moving day. For packing tips and common mistakes visit our blog: How Full Packing Services Can Save You Money in the Long Run

Do you move pianos?

Yes. We have specialized packing techniques and equipment for heavy, bulky, and high-value items including pianos. It is important to let your moving consultant know the type of piano you have and if you need additional protection on it.  Some Pianos such as Baby grands & Grands may require a custom crate to be built to properly protect it during transit. Learn more about how you can safely move your Grand Piano.

How can I prepare my appliances for moving?

To prepare major appliances for moving, we recommend that you: Empty contents, clean them thoroughly, unplug them, drain all water, remove and store all loose pieces (Cords, Racks, Shelves, etc), and tape all doors closed. Read more about some basic safety guidelines for moving household appliances.

Will you wrap and protect my furniture?

Yes, we are a full-service mover offering custom plans designed for your specific needs and budget. We can prepare your furnishings for damage-free moving with padding and shrink-wrapping. To ensure the protection of your furniture we use the highest grade of woven and cotton blend padding. We also offer optional disassembly and reassembly services. For hard to pack items, we’ll even build you a custom crate!

How big are your moving trucks?

We have many different types of moving trucks based on the specific type of relocation needed.

Our fleet includes:

  • Freightliner Cascadia 2011 – Semi Tractor – Long distance Power unit -25 Ft Long – 13,6 H
  • Freightliner Cascadia 2019 – Semi Tractor – Long distance Power unit -25 Ft Long – 13,6 H
  • Freightliner Cascadia 2014 – Semi Tractor – Long distance Power unit -25 Ft Long – 13,6 H
  • Volvo 670B 2014 – Semi Tractor – Long distance Power unit -25 Ft Long – 13,6 H
  • Volvo 780A 2017 – Semi Tractor – Long distance Power unit -25 Ft Long – 13,6 H
  • 2000 - Kentucky Moving body trailer – 50 Ft Long – 13,6 H – 4000 Cubic foot capacity
  • 1999 - Kentucky Moving body trailer – 53Ft Long – 13,6 H – 4300 Cubic foot capacity
  • 2001 - Kentucky Moving body trailer – 53 Ft Long – 13,6 H – 4300 Cubic foot capacity
  • 1999 - Kentucky Moving body trailer – 51 Ft Long – 13,6 H – 4100 Cubic foot capacity
  • 2007 - Kentucky Moving body trailer – 53 Ft Long – 13,6 H – 4300 Cubic foot capacity
  • 2010 - Kentucky Moving body trailer – 53 Ft Long – 13,6 H – 4300 Cubic foot capacity
  • 2020 Hino 268A – Box truck – 26ft L – 13,6 H – Local commercial unit – 2100 Cubic ft Capacity
  • 2019 Hino 268A – Box truck – 26ft L – 13,6 H – Local commercial unit - 2300 Cubic ft Capacity
  • 2019 Hino 268A – Box truck – 26ft L – 13,6 H – Local commercial unit - 2000 Cubic ft Capacity
  • 2014Hino 268 – Box truck – 26ft L – 13,6 H – Local commercial unit - 2000 Cubic ft Capacity
  • 2014 Hino 268 – Box truck – 26ft L – 13,6 H – Local commercial unit - 2000 Cubic ft Capacity
  • 2020 Freightliner – M2 – Box truck – 26ft L – 13,6 H – Local commercial unit – 2100 Cubic ft Capacity
  • 2001 International – DT466E – Box truck – 24 Ft L – 11,8 H – Local commercial unit – 1700 Cubic ft Capacity
Can I track my items as they move?

Yes, we offer in-transit tracking for long-distance moves. Please speak with your moving consultant to find out exactly how to track your items in transit.

How should I prepare for the pick up and delivery of my furniture?

Before pick up, please follow the steps in our moving checklist.

If your items have been in storage, we provide convenient home delivery services and will work with you to schedule local delivery at a time that suits your busy schedule.

Can I store my items in between moving locations?

Yes! We’d be happy to arrange for in-transit storage of any items. We understand that unexpected roadblocks often arise during a move, and we can help with storage-in-transit even if it wasn’t arranged beforehand. We offer year-round 24/7 gated and secure indoor storage. Whether you need your items stored for a week or a year, we have the right storage plans available for you.

How safe are your storage facilities?

We maintain modern storage facilities that are gated and alarmed with high-tech security systems. Access is carefully controlled so that you won’t have to worry about the safety of your belongings. Our facilities are also climate-controlled for your antiques and moisture-sensitive items. When you choose storage with Solomon & Sons, you’ll have ultimate peace of mind knowing your items will be safe and secure for as long as necessary.

Are there any items you don’t move?

Solomon & Sons is used to moving hard-to-pack items - we’ll even build you a custom crate! However we’re not able to take responsibility for your living items such as plants or pets. For tips on how you can best move with your plants and pets, visit our blog: Packing the Unpackable

Other standard items that cannot be moved in our truck include: flammable materials, combustible items, poisonous items, and perishable foods.

What are items of extraordinary value? Can Solomon & Sons move these for me?

According to the Federal Motor Carrier Safety Administration (FMCSA), “an article of extraordinary value is any item whose value exceeds $100 per pound (such as jewelry, silverware, china, furs, antiques).” Solomon & Sons Relocation can certainly move these for you, but they must be declared to us in writing to maintain full insurance coverage. Please speak with our moving consultants for more information.

Do you move cars?

Yes! We’re focused on creating custom strategies to solve the most complex relocation puzzles, including transportation logistics for specialized items like cars, trucks, and other vehicles. For instances like these, we’ve partnered with Dynamic Auto Movers—a top-rated vehicle moving company that’s prepared to handle the safe transport of your automobile. You can learn more about our partnership on our blog: Dynamic Auto Movers, a Trusted Solomon & Sons Partner

Moving Day

Who needs to be present during the move?

Someone must be present at both the origin and destination locations. This does not mean that the customer must always be present, A POA (power of attorney) is always an option if you are not able to be at the location. The power of attorney is required to sign shipping documents and may also be required to pay for the services on the order. If you do need a POA we recommend a friend or close family member to be present on your behalf.

What forms do I need to receive on moving day for out-of-state moves.

On the day of pick up, the moving foreman will provide shipping documents for your order. These documents typically consist of the following.

  • Bill of lading
  • Inventory sheets
  • Valuation of coverage
  • Claims Instructions
  • Post-contract service sheet

On the day of delivery these forms will also be provided to verify all the items have arrived properly. The driver will conduct a final walk-through to clean up debris and re-check to ensure all the items that may have been disassembled are properly put back together.

What is a delivery window?

We follow industry best practices and will give you an expected delivery window (of several days) based on your shipment weight, mileage, and final destination. Your goods will be delivered sometime within that window.

Can I ride in the truck with the movers?

For safety and liability reasons, we cannot offer any form of transportation to clients.

Pricing & Insurance

How and when do I pay for my move?

Once you make your initial reservation, whether it’s a local or long distance move, a deposit of 20% of the total balance will be collecting by credit card. The credit cards that we accept are: Visa, Mastercard or Discover.

Long Distance Move: On long distance orders, 50% of your balance will collected at pick-up in the form of money order, cashier check, certified check, credit or debit card. The remaining balance of your order is due at the time of delivery. At delivery we accept postal money order, cashier’s check or cash. Credit cards are not accepted at delivery for a long-distance relocation.

Local Move: Local moves require payment prior to delivery. Payment methods are cash, certified check, postal money order or cashier’s check. Should you request to use a credit or debit card please advise your sales representative prior to your move date, as this must be approved by a manager in advance.

What are available payment methods?

We accept all types of Payment methods. We accept credit cards, postal money order, cashier’s check or cash.

Should I tip the movers?

Tips are always appreciated but never expected. If your movers have gone above and beyond (which all of ours are trained to do!), please feel free to show your appreciation with a tip. You can read more about tipping and other moving etiquette here on our blog: Moving Etiquette: Should You Tip Your Movers?

How is the cost of my move calculated?

In simple terms, long-distance moving costs are calculated based on how far you’re moving and how much you have to move. In more detail, the final bill is calculated based on factors like moving date, fuel/mileage costs, employee labor, shipment weight, specialty packing/moving requests, storage, and the chosen level of insurance.

Intrastate and local moves are often charged by the hour or even as a flat rate. Learn more about how your move will be calculated by contacting a Solomon & Sons move coordinator.

What types of insurance do you offer?

At Solomon & Sons, we offer standard insurance valuation and as well as replacement-cost insurance upon request. If you need help choosing between these options, we’d be happy to explain their differences and let you make the best choice for your specific move. We often recommend a 3rd party insurance vendor to properly cover the replacement cost of your goods. Our preferred 3rd party vendor for additional coverage is Bakers International insurance.

Am I protected from loss or damage to my goods while they are in transit?

Yes. As required by federal law, we provide standard valuation coverage for all interstate and long-distance moves ($0.60 per pound). If you’d like a higher level of insurance, ask our move coordinators about replacement-cost coverage during your pre-move consultation.

What information and documentation is the mover required to provide?

Federal law requires interstate movers to provide certain documentation to clients. These include:

  • Order for Service: Prepared Before Shipment, Detailing Contract Terms
  • Inventory: Prepared at Time of Shipment
  • Bill of Lading: Delivered to You at Time of Shipment, Serving as Your Receipt
  • Freight Bill: Provided at Time of Transportation Charge Payment
  • Weight Tickets: Required for All Moves With a Non-Binding Estimate
What is a Bill of Lading?

A Bill of Lading is your moving contract. It details what has been agreed upon by you and the moving company, and it must accurately reflect the information on the Order for Service (see more below). You are required by law to be given a copy of your Bill of Lading by the driver who loads your shipment.

The Bill of Lading must include 14 key elements, such as pick-up date, cost estimate, vehicle and driver identification numbers, and forms of payment accepted. It is very important that you read the entire Bill of Lading and only sign once you’ve confirmed that all terms and conditions are correct.

Please read more about the Bill of Lading from the Federal Motor Carrier Safety Administration (FMCSA).

What is an Order for Service?

An Order for Service is a document prepared by the moving company and given to the client, as required by federal law. The order serves as a written record of what has been agreed upon and should match the Bill of Lading. Any changes made to the Order of Service must be provided in writing.

Please read more about the Order for Service from the Federal Motor Carrier Safety Administration (FMCSA).

What size storage unit should I get for my stuff

If you plan on moving your items into a public storage facility of your choice at your new destination we can help you select the right size for your shipment. Please mind that these unit sizes are based on the industry standard for most moves. To get an exact recommendation please call to ask your moving sales consultant.

  • 5x10 Unit (50 sq. ft.): Ideal for storing the contents of a studio apartment, including a number of boxes, kitchen appliances, small mattress set, chairs, or even a motorcycle.
  • 10x5 Unit (50 sq. ft.): Identical to a 5x10 unit just with a wider door and shallower storage-depth.  Tends to make accessing your items slightly easier than a 5x10.
  • 5x15 Unit (75 sq. ft.): Great for storing the contents of a 1 bedroom apartment.  Ideal for furniture including a couch, chair and small dinning set, sporting equipment, bicycles, business merchandise, seasonal items, and sporting equipment.
  • 10x10 Unit (100 sq. ft.): Ideal for storing the contents of a 2 bedroom space.  Perfect for holding an entertainment center, king-size mattress larger appliances, dinning room, furniture, and other various items you'd find in a 2 bedroom space.
  • 10x15 Unit (150 sq. ft.): Perfect for holding the contents of a 3 bedroom space.  Great for storing large screen t.v.'s, bikes and other sporting equipment, large furniture, full dinning room set, or even music equipment like a C-3 piano, drum set, or all the equipment needed for a several-month long tour.
  • 10x20 Unit (200 sq. ft.): Now we're getting to sizes ideal for cars, boats, and other vehicles.  A 10x20 unit is ideal for a small car with some extra room to spare or a 3 to 4 bedroom set. Fill remaining space with sports equipment, small furniture set, boxes, or other small to medium personal items.
  • 10x25 Unit (250 sq. ft.): Great for storing a small boat with trailer with some room to spare.  Fill the rest of your space with a couch, small chairs, small bedroom furniture set, and other miscellaneous items.

There are many more storage unit sizes available on the market. To get the more helpful information about choosing the right storage size for you please contact your sales consultant to get more information.

How do I file a claim for damage?

In the rare event that your goods are damaged in transit, you can file a claim through our website.

Can't find your answer?

Ask something new!
contact us