Great start, rough finish
I used Solomon & Sons for a long-distance move from Boca Raton, FL to Minneapolis, MN. The experience started very strong. Shani was excellent—helpful, transparent, and clear with expectations. She didn’t oversell anything and even provided free moving supplies. Pickup was smooth and stress-free. The issues came during delivery coordination. My delivery rep, Jennifer, was kind and responsive, but there was a significant breakdown in communication. I was clearly told that my delivery would not occur before 12/12/2025 due to my lease start date. However, just two days before delivery, I was informed that my belongings would arrive earlier. This forced me to scramble and negotiate an early move-in with my apartment manager. Had that not worked out, my belongings would have been sent back to Florida—an unnecessary and stressful situation caused by last-minute changes. Additionally, one important box was lost during the move, and as of 1/11/26 I have not received an update or resolution. Overall, Solomon & Sons is a solid company, but better alignment with vendors and stronger follow-through when issues arise would greatly improve the experience. Clear communication and proactive gestures, like discounts, go a long way. My honest feedback.
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